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Problem Solving Guide

Internet Information | Finding Information | Safe Surfing

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Our Internet Policy: To protect everyone's right to freedom of information, we do not monitor anyone's use of the Internet. We do not restrict the information or images you or your children see. You and your child's access to the Internet are your responsibility.

We have no control over the accuracy, reliability, usefulness or quality of information you find on the Internet.
A Tip Before You Begin
Whenever you see an underlined word or phrase, click on it if you want more information. You will jump to a definition in the Internet Dictionary, a topic on this page or another page. When you want to return to your current page, press the BACK key in your browser. Use the scroll bar or the up and down arrow keys to get back to where you started.
If this explanation is not clear, take our Computer Tour and our Internet Tour and learn how to get around.

Frequently Asked Questions & Solutions

Frequently Asked Questions are also known by the abbreviation, FAQ. Many Web sites have an FAQ section. This is an excellent place to learn more information about that site. Take the time to read these as you explore the Internet. They will help you and everyone else will appreciate you not taking the time asking questions that are already answered.

Here are answers to your frequently asked questions at our site. We welcome your questions and suggestions.

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Internet Information

I do not know anything about the Internet. Where do I begin?
Take our Internet Tour. Other good resources are Microsoft's An Internet Tutorial and the Chicago Public Library's Online Tutorials.

What is the Internet? How is it different from the World Wide Web?
The Internet is a network that connects millions of computers and people around the world. It helps them communicate and share information. The Internet is a worldwide coffeehouse, store and global library. People meet to chat, send electronic mail, share ideas, research information, buy and sell products, and publish web pages for all to see.
The World Wide Web is part of the Internet. Before the World Wide Web, there were no pictures, images, icons, audio, video, or virtual reality. The Web contains all these and more. The Web creates a visual world of Web sites where people can see, hear, speak, listen, read and explore.

What does surfing the Internet mean?
Surfing the Internet means visiting Web sites or chat rooms.

I want to find a Web site address I read in a magazine. How do I do that?

  1. Left mouse click in the long white Address or Location box located at top of the browser window.
  2. Type the address in this box.
  3. If the address is www.disney.com, type http://www.disney.com. The http:// address is necessary in some browsers.
  4. Press ENTER on the keyboard to jump to the Web site.
What is an icon?
An icon is a small graphic or picture. The pictures on the navigation bars to the left and the right are icons. If you click on these icons, you will jump to another Web page on the Internet Community Library.

I went to a Web site and saw pictures, but no underlined links. How do I get around?

    Some Web sites use pictures as links to different pages on their Web site.
  1. Move the mouse's cursor until a hand appears.
  2. Left mouse click to visit the picture's link.
What is the difference between a hypertext and a hyperlink?
Hypertext is underlined or highlighted words or phrases. Clicking on a hypertext word causes you to link or jump to another document. Hypertext documents contain hyperlinks.
A hyperlink is a way to jump to another page or site on the World Wide Web. It is a quick way to click and find related information. Hyperlinks may be underlined words or images, called graphics or icons.

What is HTML and do I need to know it?
HTML is HyperText Markup Language. It is a way of changing text into words and pictures on the World Wide Web. Web site designers use this language to mark text, add graphics, create hyperlinks and layout a web page. You only need to learn this language if you want to design web pages.

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Finding Information

Every time I search on the Internet, I end up with thousands and thousands of sites. How can I search and find just what I want?
Searching is a skill you can learn. Start with our Internet tour to learn search strategies. Then go to the search engine and read their instructions on how to search.
Some search engines let you limit your search once you have done your initial search. Searching a second time on these thousands and thousands of sites may help you limit it to a few hundred. With practice, you should be able to find what you are looking for in the first two pages of sites listed.

Why do some of the links not work on Web sites?
The World Wide Web is always changing. Some Web sites move and change their address. Any link to their old address will not work. Other Web sites are shut down when their owners graduate from school and they do not have web page access at that URL address. Still others redesign their sites and rename the page you are visiting.

What is a dead link?
A dead link is any Web page or Internet site you jump to that has a broken link. Dead links are Web pages or Internet sites that have the wrong address or URL.

What can I do when I find a dead link?

  1. Check if you typed the URL or address correctly. If you did not, retype it correctly and press ENTER.
  2. Check to see if there is a period "." before the domain name. If there is not, add the period "."
  3. If the URL ends in .htm, replace it with .html and press ENTER. If the URL ends in .html, replace it with .htm and press ENTER.
  4. If the dead link is on our Web site, please notify us by clicking on CONTACT US on the left navigational bar.

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Safe Surfing

What is an unsafe site and why do they exist?
An unsafe site is any site with words or pictures that makes you feel uncomfortable. Unsafe sites may contain pornography, racist or violent themes, adult language or situations.
Unsafe sites exist because they are a reflection of the world we live in. We do not restrict access to these sites because everyone has a right to freedom of speech.

Is there any screening software that protects my children from unsafe sites?
There is screening software to protect children from unsafe sites, but it is not reliable because there are new, unscreened sites being added every single minute. Screening software may prevent you from accessing a site you may need information on, such as breast or prostate cancer.

What do we do if my children or I accidentally go to an unsafe site?
The quickest way to leave a site is to click on the BACK key on the browser's tool bar. This will take you back to your previous page.

How can I protect my children from unsafe sites on the Internet?

  1. Start by showing your children the safe sites we have on our Kids and Teen pages. Tell your children to leave any unsafe site. The quickest way is to use the BACK key on the browser's toolbar.
  2. Remind your children to never give out their name, age, address, phone number, school or any other personal information about themselves to anyone on the Internet.
  3. Explore the World Wide Web with your children. Just as you teach your children to avoid unsafe streets, teach them to recognize unsafe sites and leave quickly without giving any information about themselves or their families.

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© 1998 Janet Baird Huddle, Techmaven. All rights reserved. Graphics © Microsoft.